Privacy & Cancellation Policies

Privacy Policy

At Windsor House, we respect your privacy and are committed to protecting the personal information you share with us.

Information We Collect : We may collect personal details such as your name, phone number, email address, and booking or enquiry information when you contact us or make a reservation through our website.

How we use your Information : Your information is used only to

• Respond to enquiries and booking requests
• Manage reservations and guest services
• Communicate important information related to your stay

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Cookies : Our website may use cookies to enhance your browsing experience and improve website performance. Cookies do not personally identify you.

Data Security : We take appropriate measures to protect your personal data from unauthorized access, alteration, or misuse.

Third Party Services : Our website may include links or embedded services such as Google Maps or social media platforms. We are not responsible for the privacy practices of these third-party websites.

Your Consent : By using our website, you agree to this privacy policy.

Contact Us : If you have any questions regarding this policy, please contact us directly..

Cancellation Policy

We understand that travel plans may change. Our cancellation policy is designed to be fair and transparent.

Standard Cancellation : Cancellations made at least 24 hours prior to the check-in date are eligible for a full refund.

Late Cancellation : Cancellations made within 24 hours of check-in will be charged one night’s tariff.

No-Show Policy : In case of a no-show, one night’s room charge will be applicable.

Early Check-Out : Early check-outs are non-refundable.

Booking Modifications : Any changes to bookings are subject to availability and prevailing room rates.

Special Bookings : Special offers, promotional rates, or peak-season bookings may carry non-refundable conditions, which will be clearly communicated at the time of booking.

Cancellation Requests : All cancellations or booking changes must be requested via phone or email